Frequently Asked Questions
1-About Our Services
Q1. What services do you provide?
A1: We offer full-service OEM/ODM skincare solutions, including formulation development, packaging design, production coordination, and global shipping support.
Q2. What is the difference between OEM and ODM?
A: OEM means you provide your own formula and brand, and we handle production.
ODM means we provide ready-made formulations that can be customized with your branding.
Q3.Do you offer private label services?
A: Yes, we provide private label solutions where you can customize packaging, branding, and product positioning based on our existing formulations.
2-Product & Formulation
Q1. Can I customize the formula?
A: Yes, we support full formula customization based on your target market, ingredient preferences, and pricing goals.
Q2. What types of skincare products can you develop?
A: We develop a wide range of products, including cleansers, serums, creams, toners, masks, and body care products.
Q3. Are your products compliant with international regulations?
A: Yes, our formulations can be developed to comply with EU, US, and other international cosmetic regulations.
Q4. Can you adjust formulas for specific markets (EU/US)?
A: Absolutely. We optimize formulations based on regulatory requirements and consumer preferences in different regions.
3-Packaging & Design
Q1. Do you provide packaging design services?
A: Yes, we offer professional packaging design tailored to your brand positioning and target audience.
Q2. Can I use my own packaging supplier?
A: Yes, we can coordinate with your nominated packaging suppliers. However, we generally recommend using our packaging solutions, as this allows us to better control product quality, compatibility, and overall consistency.
Q3. What packaging options are available?
A: We offer bottles, jars, tubes, airless pumps, and eco-friendly packaging options.
4-MOQ & Pricing
Q1. What is your minimum order quantity (MOQ)?
A: MOQ depends on the product and packaging, typically starting from 1,000–5,000 units.
Q2. Can I start with a small order?
A: We recommend starting with our standard MOQ. Samples are available for testing before bulk production.
Q3. How is pricing determined?
A: Pricing is based on formulation complexity, ingredient selection, packaging, order quantity, and level of customization.
5-Samples & Lead Time
Q1. Do you provide samples?
A: Yes, samples are available for evaluation. Customized samples may require additional development time.
Q2. How long does production take?
A: Sample development usually takes 7–14 days.
Mass production typically takes around 45 working days once deposit and artwork confirmed, depending on order size and complexity.
6-Shipping & Logistics
Q1. Do you handle shipping?
A: Yes, we arrange global shipping and coordinate the entire logistics process.
Q2. Can you manage multiple suppliers in one shipment?
A: Yes, we specialize in consolidating shipments from multiple suppliers into one delivery, helping reduce costs and improve efficiency.
Q3. What shipping methods do you offer?
A: We provide sea freight, air freight, and express shipping based on your timeline and budget.
7-Branding & Support
Q1. Can you help build my skincare brand?
A: Yes, we support brand development from concept to final product, including positioning, packaging, and product strategy.
Q2. Do you provide marketing support?
A:We can provide product highlights, ingredient insights, and content suggestions to support your marketing efforts.
8-Order Process
Q1. What is the order process?
- Requirement discussion
- Product/formula confirmation
- Sample development & approval
- Packaging design
- Mass production
- Shipping arrangement
Q2. How do I get started?
A: Simply contact us with your requirements, and our team will guide you through each step.
Still Have Questions?
We’re here to help.
👉 Contact us now to get a customized solution for your brand
👉 Email: info@baiyurbeauty.com
👉 WhatsApp: +86 159 4560 4061 / +86 195 2121 9363
Let’s build your skincare brand together.